FAQs

How does the in-office appointment process work?

The day of you appointment, our medical assistant will contact you via telephone approximately 30 minutes prior to your appointment. The medical assistant will go over your demographic information, verify your insurance coverage, and ask general questions to verify your current medication list. At that time the medical assistant will also collect your payment for the appointment and notify your provider that you are ready for your appointment. Please have a seat in our lobby or if you prefer you can wait outside in the courtyard. At the time of your appointment the provider will come to greet you and bring you into the office for your appointment. You will be scheduled for a follow-up appointment, if needed, prior to leaving the office.

What is the process for Telehealth/Remote appointments?

The day of your appointment you will receive a link to your telehealth appointment. This will come via text, email, or both depending on the options you select to receive. Please check in for your appointment online at least 15 minutes prior to your appointment. This will allow the medical assistant the time needed to greet you, verify your demographics, insurance information, collect payment, and update your medication list if necessary. The medical assistant may also complete your vital signs. Once the medical assistant has completed this process, the provider will join your appointment. If you do not receive your link, please call the office at 480-646-3221 and it will be resent to you.

What is the process for medication refills?

Please refer to the prescription refill policy that you received and signed with your intake paperwork. A copy of this can also be found on the website under the “Forms” tab.

How do I contact the provider?

You can contact the office at 480-646-3221 to speak with the office staff during normal business hours. You can also send confidential and HIPAA compliant messages through the patient portal directly to your provider and office staff. You can leave messages for emergent requests like medication side effects or reactions after hours. Medication refills are not considered emergent. However, if you are having a medical or mental health emergency please call 9-1-1 or go to your local hospital emergency room.

How do I contact billing for questions?

Please call the office at 480-646-3221 to speak with billing. You may also email the billing department at [email protected]. Through your patient portal you are able to request statements, are able to review any balances you may have, and can make payments to your account. You can also update your insurance information, demographics, and credit card on file through your patient portal.

Why is a credit card required to be kept on file with the office?

A credit card is required to be kept on file in order to ensure that there is no disruption with your services. Payment is required prior to the commencement of your appointment. Your card on file is encrypted and only the last four digits of your credit card are visible to the office. The medical assistant will reach out to you prior to the appointment to ensure that you want to use that credit card on file. If she is unable to reach you, she will attempt to charge the card on file in order to ensure you are able to have your scheduled appointment. You may update your credit card at any time by contacting the office as well as on the patient portal. Your card on file will be utilized for any copayments, deductibles, or coinsurance not covered by your insurance company, or for your appointment if you are a private pay client. This card can also be utilized for any fees related to paperwork or records request that are initiated by the client as well as late cancellation and no show fees. Please refer to the Credit Card and Billing Authorization form that you signed with your intake paperwork for any further questions. This can also be found under the “Forms” tab on this site. Also, do not hesitate to contact the office with any other questions.

What age range of clients do you treat and do you accept insurance?

At this time, Monarch Health and Wellness LLC accepts clients age 18 and older. Please refer to the insurance page on the website for a list of insurance companies we are currently credentialed with. We also welcome private pay clients. We are able to furnish you with a superbill to submit for your insurance if needed.